Refund and Returns Policy

Effective Date: 14/February/2021
Last Updated: 30/January/2025

At LightBulbST, we strive to provide high-quality products and excellent customer service. If you are not completely satisfied with your purchase, we offer a straightforward return and refund policy to ensure a hassle-free shopping experience.

1. Returns Eligibility

You may request a return within [Insert Number] days of receiving your order.
The item must be unused, undamaged, and in its original packaging.
Proof of purchase (order confirmation or receipt) is required for all returns.
Items that are custom-made, clearance, or discounted may not be eligible for returns unless they are defective.

2. How to Initiate a Return

To initiate a return, please follow these steps:

Contact our support team at [email protected] with your order number and reason for the return.
Our team will provide you with a return authorization and instructions for shipping the item back.
Once we receive the returned item and verify its condition, we will process the refund or replacement as per our policy.

3. Refunds

Refunds will be issued to the original payment method used at the time of purchase.
Processing time for refunds may take [Insert Number] business days after receiving the returned item.
Shipping costs are non-refundable, except in cases where the return is due to our error (e.g., defective or incorrect item received).
If the refund is approved, you will receive a confirmation email with the details.

4. Exchanges

We only replace items if they are defective or damaged upon arrival.
If you need an exchange for the same item, contact us at [email protected] within 7 days of delivery.

5. Non-Returnable Items

Certain items cannot be returned or refunded, including:

Digital downloads or gift cards
Personalized or custom-made products
Clearance or final sale items

6. Return Shipping

Customers are responsible for return shipping costs unless the item is defective or incorrect.
We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of your returned item.

7. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at [email protected] with images and details of the issue. We will arrange for a replacement or refund based on the situation.

8. Contact Us

If you have any questions about our Refund and Returns Policy, please reach out to us at:

Email: [email protected]
Website: https://lightbulbst.com/

By making a purchase from LightBulbST, you acknowledge that you have read, understood, and agreed to our Refund and Returns Policy.